Terms of Service
Effective Date: 28-01-2026
Welcome to SmartHomeHub. By accessing or using services provided at SmartHomeHub, you agree to comply with and be bound by the following terms and conditions.
1. Services
SmartHomeHub offers innovative AI powered home devices designed to enhance comfort and everyday efficiency.
2. Information Products
SmartHomeHub may offer digital educational content and resources related to the operation and optimization of our devices.
3. Physical Products
SmartHomeHub sells physical AI powered home devices through this platform.
4. Refund Policy
4.1 Services
Refunds for services may be requested within 7 days from the date of service activation. Requests after this period will not be accepted. Approved refunds will be processed using the original payment method within 14 business days. Alternatively, a service transfer can be arranged upon agreement with SmartHomeHub support.
4.2 Information Products
Due to the digital nature of information products, all sales are final. Refunds are not available once the product has been accessed or downloaded. If you experience technical difficulties, please contact SmartHomeHub support to address the issue.
4.3 Physical Products
Physical products are eligible for refund provided they are returned in original condition within 14 days of receipt. Return shipping costs are the responsibility of the customer. Upon receiving and inspecting the product, SmartHomeHub will process refunds using the original payment method within 14 business days. Please note that customized or personalized devices are non-refundable.
5. Contact and Support
If you have questions or need assistance with refunds or any other matters, please contact SmartHomeHub at:
3 Chome-7-2 Hirano, Koto City, Tokyo 135-0023, JapanPhone: +817015819847
Business ID: 3066831800854
For inquiries, please use our contact form.